Aessai Returns & Exchanges

With an exchange and return service, Aessai.com is the perfect website for purchasing goods for yourself or gifts.

You can return products ordered on Aessai.com within 14 (fourteen) days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.

How can I return or exchange a product ordered on Aessai.com?

You can return/exchange any item purchased from Aessai.com within 14 (fourteen) days after the delivery date. The item must be in its original packaging and with its receipt. The return is at your expense.

Should you decide to exercise your right to return purchased products, Aessai will not accept returned products that have been altered from their original status, worn or damaged. Please note Aessai do not refund the original cost of shipping the product to you.

If you wish to return/exchange an item you simply need to return the goods to:

Returns

Aessai UK Ltd.
c/o Intermail Ltd
Horizon West
Canal View Road
Newbury
Berks RG14 5XF

The goods must then be returned within 14 (fourteen ) days from their receipt .

Once the goods have been received by us you will receive a confirmation email. Your exchange/refund will then be processed.

If you need any further information, you can contact us by e-mail at sales@aessai.com

Is Aessai.com a secured website?

Yes. All the information transmitted is secured using standard internet protocols (SSL). Aessai.com does not store credit or debit card information.

What is your confidentiality policy?

You can use Aessai.com without giving out any personal information. However, when you create an account on Aessai.com, we will collect the necessary information needed for the invoicing and shipping of your order.

Aessai.com will only share your personal information when it is necessary for the processing of your order: bank, courier partner etc.

Aessai.com will use this information when it is necessary to identify you.

Aessai.com will only communicate your information when it is legally necessary to do so, for example following a complaint.

Where does Aessai deliver?

Aessai.com delivers all over the world with few exceptions. We are able to ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside the EU.

How can I contact customer services?

You can contact our customer services by e-mail at sales@aessai.com

Do you have a gift service?

Aessai.com is the perfect place to buy someone a present. It is very easy to do: just enter the person's address as the delivery address. The package will be carefully wrapped to our usual high standards.